What do they expect? at a minimum realistic service!!!

I have had heard of several situations lately that have me scratching my head? I recently had a drive up window experience you can probably relate to. I purchased a meal and when the young lady handed me the bag it was dripping so much grease that it got on the console of my car and my clothing. It was like … Read More

” Who is my neighbor? I mean Co-worker?

In the Bible in Luke Chapter 10 a man who was an expert in the law asked Jesus the famous question that has inspired the Good Samaritan Laws all over the world two thousand years later. I submit the question to you in terms of the workplace?   Who is my Co-worker? The story that Jesus told was about a … Read More

Managing Moments of Truth

Managing the Moments of Truth in your business is the key to success or failure, whether you believe it or not! Whether it is the Supply house with a pothole bigger than a truck, or a daycare with no one shoveling the ice and snow in a storm, or the promise of a delivery date they all are critical issues … Read More

Decrease in Productivity?

Feeding the Hog! In my last post I mentioned that I was going to tell about a decrease in productivity and the story of “Feeding the Hog” which I heard from the Esteemed Dan Mollaun V.P. of Human Resources with Roto Rooter.   The story goes like this, once upon a time there was a large sawmill that turned logs into … Read More

PEO? What is a Professional Employer Organization?

PEO’s function as Professional Trusted Advisors exactly like your Attorney, CPA, and Insurance Agent!   PEO’s like your other Trusted Advisors provide professional expertise, advice, and indemnify you against exposure to risk from legal violations, accident damages, and negligence damages.   The truth is that there is more exposure from having Employee’s than from any other business activity. Employers are more aware … Read More

Would your company have hired Young Mr. Lincoln???

Who is doing the hiring around here? the most powerful person in your company that’s who! And it’s probably not you!!!!  This lesson really pertains more to small business that do not have a full time Professional Human Resource Manager. Now let me get clear on this when I say do the hiring I should Abraham Lincoln No College Degree! specify the fact … Read More

“Check Your Drawers, and Other Timely Advice for Managers”

THIS POST IS THE TITLE CHAPTER IN MY BOOK “Check Your Drawers, and Other Timely Advice For Managers” It is over 70 chapters of lessons like this one. All true life personal experiences and I tried to inject a humorous approach to learning from my experiences as a Manager moving up through the ranks, so here it is! Wheweeee! “Check Your Drawers” What’s that? … Read More

Paint the Picture

Robert B. Eaton, Author, Check Your Drawers, books for managers, books or bosses, book for business coaches, book on management,

When I was managing a chain of automotive shops one of the things that  I became aware of was that I constantly had to demonstrate to the manager that his  performance was not up to our standards.  Over time I decided that what we  really needed was a way to demonstrate clearly our standards. For example what we thought was a clean … Read More

It’s not how fast you grow, but how well you grow fast!

While working at Xpert Tune we were trying very hard to expand the company and I was in charge of Human Resources. Having been given the task of hiring and training new managers for new stores that we were opening we would usually run an ad and receive over 100 resumes to choose from. We went through a period where … Read More

Management Depth, Can we Really Do That?

While serving as H.R. Director at the automotive Service Chain back in the late 1980’s we had just grown our company rapidly  from 12 to 25 stores and the owner wanted to buy out a large competitor out west with 244 stores for around $70 million dollars.