The tsunami of business ownership transitions has been addressed in a previous posts but there is a two edged sword here for any Business 2 Business service operation. The two edged sword is that for some businesses the consolidation and acquisition of these businesses via the retirement of a baby boomer will increase your book of business. That should be … Read More
“Check Your Drawers” Read Rick Arquilla’s Review
Rick Arquilla COO and President of Roto Rooter was my former boss and now that he has made it to the big time has taken the time out to review my book. Rick is over the operations and growth of the brand to over 7 countries and 600 plus locations. Many people know Rick for his being on one of the … Read More
New Review “Check Your Drawers”
We just got a new review in today from one of my old bosses. Russ Umphenour who started out as an Arby’s manager and went on to own over 770 Arbys. Simultaneously he also owned Lee’s Famous Chicken and Mrs. Winners Chicken. After selling his company RTM Restaurant Group he went on to be Chief Executive Officer of Focus Brands … Read More
What do they expect? at a minimum realistic service!!!
I have had heard of several situations lately that have me scratching my head? I recently had a drive up window experience you can probably relate to. I purchased a meal and when the young lady handed me the bag it was dripping so much grease that it got on the console of my car and my clothing. It was like … Read More
Managing Moments of Truth
Managing the Moments of Truth in your business is the key to success or failure, whether you believe it or not! Whether it is the Supply house with a pothole bigger than a truck, or a daycare with no one shoveling the ice and snow in a storm, or the promise of a delivery date they all are critical issues … Read More
Sales Reps, Who Needs Them?
Sales Reps; how to make time for them, and why! I challenge you to walk around your company location and make a list of any purchases that were not made through some form of sales, either direct mail, catalogues or sales representatives. Sales Rep Calling on Prospect I have been in management for years and also spent a considerable … Read More
End of February Sales Decline! Guess why?
Courtesy of Drugwatch.com It is your responsibility to know the times and the seasons of your company’s sales cycle. Especially when it has a seasonal sales decline. You alone are responsible for knowing when business is going to be good when it’s not going to be good, then how many employees to put on staff for the day or not to. … Read More
Would your company have hired Young Mr. Lincoln???
Who is doing the hiring around here? the most powerful person in your company that’s who! And it’s probably not you!!!! This lesson really pertains more to small business that do not have a full time Professional Human Resource Manager. Now let me get clear on this when I say do the hiring I should Abraham Lincoln No College Degree! specify the fact … Read More
“Check Your Drawers, and Other Timely Advice for Managers”
THIS POST IS THE TITLE CHAPTER IN MY BOOK “Check Your Drawers, and Other Timely Advice For Managers” It is over 70 chapters of lessons like this one. All true life personal experiences and I tried to inject a humorous approach to learning from my experiences as a Manager moving up through the ranks, so here it is! Wheweeee! “Check Your Drawers” What’s that? … Read More
Paint the Picture
When I was managing a chain of automotive shops one of the things that I became aware of was that I constantly had to demonstrate to the manager that his performance was not up to our standards. Over time I decided that what we really needed was a way to demonstrate clearly our standards. For example what we thought was a clean … Read More
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